Our Guarantee

Our toothbrush will delight you or your money back …it’s that simple.

If you purchased Oralucent through a dental office, pharmacy or another on-line retailer, please check with them concerning their return policy.

Our 30-Day Return Policy

We are very confident that our breakthrough product will meet and surpass your expectations. Our 30-day return policy gives you plenty of time to consider your purchase and make sure you have the best toothbrush in hand. While returns are quite rare, we do recognize that our product may not be perfect for each and every person, as much as we would like to be able to help all those in need. Nonetheless, we are very thankful for the noticeable difference we are able to provide for the majority of our customers. We continue to strive towards 100% satisfaction.

We are very confident that our breakthrough product will meet and surpass your expectations. Our 30-day return policy gives you plenty of time to consider your purchase and make sure you have the best toothbrush in hand. While returns are quite rare, we do recognize that our product may not be perfect for each and every person, as much as we would like to be able to help all those in need. Nonetheless, we are very thankful for the noticeable difference we are able to provide for the majority of our customers. We continue to strive towards 100% satisfaction.

If for any reason you are simply not satisfied, you can return any purchase (opened or unopened) within 30 days of the date of shipment for a refund of the full product price. No questions asked…truly. It's really that easy.

Our Returns Process

No Return Authorization Number is needed. Once we receive your returned item within 30 days of shipment, your refund will be processed immediately. We recommend that you do insure any returns. For orders purchased on Oralucent.com, please send to the following address:

  • Oralucent Returns
  • 156 Granada Avenue
  • Long Beach, CA 90803

Please contact our customer care department for any questions regarding returns.

Our Warranty

The Oralucent toothbrush comes with a 1-year manufacturer's warranty from the date of product purchase. The manufacturer will service or replace factory defects within the warranty period. This warranty does not cover brush heads, damages caused by disassembling the product, damages caused by using a third-party attachment, or damages caused by user negligence, misuse, or abuse. Please see the instruction manual that comes with the product for more information on proper use.

Shipping Policies

Shipment within the Continental United States. We use Amazon’s Fulfillment Services to ship throughout the US. Three different levels of shipping are available:

  • Standard (3-5 days)
  • Expedited (2-3 days)
  • Priority (1-2 days)

Orders may ship from different Amazon warehouses throughout the US, depending on your location. If your order contains multiple items, you may receive the order in multiple shipments, as different items may ship from different locations. Your order will arrive in an Amazon carton.

APO, FPO, and PO boxes, as well as orders shipping to Alaska, Hawaii and Puerto Rico, must use the “Standard” shipping method.

Shipping Outside the United States

Please visit our international distribution partners to inquire about their shipping policies.