Shipping and Returns

Our 30-Day Return Policy

We are very confident that our breakthrough products will delight you. Our 30-day return policy gives you plenty of time to consider your purchase and make sure you are satisfied with your purchase. While returns are quite rare, we do recognize that our products may not be perfect for each and every person. Nonetheless, we continue to strive toward 100% satisfaction.

Our customer service department is available to help with any questions you might have. Please don’t hesitate to reach out to us if you do not experience immediate satisfaction. Our toll-free Customer Care phone number is 877-379-8781 and we are available between the hours of 9am-5pm PST. If you would like our help, we are here for you.

If for any reason you are simply not satisfied, you can return any purchase (opened or unopened) within 30 days of the date of shipment for a refund of the full product price. No questions asked…truly. It’s that simple.

Our Returns Process

No Return Authorization Number is needed. Once we receive your returned item within 30 days of shipment, your refund will be processed immediately. We recommend that you insure any returns. Do not return to the address on the original packaging. Please send returns to the following address:

Oralucent Returns

156 Granada Ave.

Long Beach, CA 90803

Please contact our Customer Care department for any questions regarding returns.

Shipping Policies

Shipment within the Continental United States:

We ship throughout the United States and offer three levels of shipping:

  • Standard (3-5 days)
  • Expedited (2-3 days)
  • Priority (1-2 days)

All times are given in business days. Please be aware our freight carrier does not deliver on weekends.

Our shipping cut-off is 11:30 a.m. EST. We do not ship on weekends or holidays. Once your order is shipped, it cannot be changed or cancelled.

Orders cannot be changed or cancelled after shipping cutoff.

Tracking information may not be available until your order is close to delivery.

Orders may ship from different fulfillment centers throughout the US, depending on your location. If your order contains multiple items, you may receive the order in multiple shipments, as different items may ship from different locations.

APO, FPO, and PO boxes, as well as orders shipping to Alaska, Hawaii and Puerto Rico, must use the “Standard” shipping method.

We are currently not offering shipping outside the United States.

If you are an international distributor, please contact us for distribution opportunities.