Shipping & RETURNS
Oralucent offers free standard shipping for all orders in the Continental United States over $40. For orders under $40, the shipping is calculated at checkout. Orders are processed Monday - Friday, with the exception of US holidays. Orders are typically fulfilled and shipped within 3-4 business days. Once your order has shipped, you’ll receive an email from firstname.lastname@example.org with tracking information.
60-DAY LOVE YOUR LIGHT GUARANTEE
We are very confident that our breakthrough brush will delight you. Try Oralucent for 60 days, risk free. You’ll love how Oralucent boosts the health & beauty of your smile —or return it for your money back.
While returns are quite rare, we do recognize that our products may not be perfect for each and every person.
If for any reason you're not satisfied, you can return any purchase (opened or unopened) within 60 days of the date of shipment for a refund of the full product price. No questions asked. It’s that simple.
OUR RETURNS PROCESS
We will issue a Return Authorization Number, which is required when returning products not meeting your full satisfaction. Our Customer Care Team will share instructions on how to return the item(s). Please send back all components in original packaging if possible. Include your name, order number, phone number, address and Return Authorization Number. We will supply the correct return shipping address when you contact us for a Return Merchandise Number. Once we receive your returned item within 60 days of purchase, your refund will be processed immediately.
Our mission is to create and distribute innovative oral care products of the highest quality, safety and efficacy. We strive to provide the best service experience in our industry by focusing first and foremost on the well-being of our consumers.